Supporting Your Child

Supporting your child

There will be times when students need help and advice during their time at school. At Phoenix we have a strong pastoral system staffed by a team of experienced teaching and non-teaching professionals.

Safeguarding at The Phoenix Collegiate is given top priority.  All adults in our school have a responsibility for Safeguarding Children. Safeguarding is about ensuring that everyone is safe from harm - safe from bullying, safe from people who could abuse, safe from discrimination or harassment - and that we all feel safe in our environment.

If your child is ever concerned about safety or well-being or about a friend, they should talk to someone such as a parent or a member of staff at school.  

Helping your child to sort out issues at school

If your child is having problems at school, it's usually best to talk to your child first and then talk to their form tutor, Head of House or Pastoral Manager. If that doesn't solve the problem, there are other steps you can take.

If your child's being bullied, let us know as soon as possible - Contact your child's form teacher.  You can get advice on dealing with bullying from the Anti-Bullying Alliance.

Some bullying is illegal, including assault or sending frequent threatening texts - you should tell the police. You can find out about reporting illegal bullying to the police on GOV.UK.

Talk to your child and their teacher

Talk to your child if they're unhappy at school or you're worried about their education. Find out as much as you can. You might be able to solve the problem with your child if you can suggest things they can change to make things better.

If that doesn't work, you'll need to contact their teacher.

You should:

• explain the problem to the teacher
• ask what they can do to help and when
• ask when they'll give you an update

If you email or write a letter to the teacher, keep a copy.

If your child is struggling to learn or make friends, they might need extra support. You can speak to the school's special educational needs co-ordinator (SENCo) or a staff member who deals with 'inclusion'.

You can find out more about special educational needs and disabilities (SEND) on GOV.UK.

Information sourced from the Citizen’s Advice Bureau - Further support is available here: https://www.citizensadvice.org.uk/family/education/school-education/sorting-out-school-problems/

In addition to support in school, there is a wide range of support and advice for young people online. Links have been provided below. 

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