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Supporting Your Child

Supporting your child

There will be times when students need help and advice during their time at school. At Phoenix we have a strong pastoral system staffed by a team of experienced teaching and non-teaching professionals.

Safeguarding at The Phoenix Collegiate is given top priority.  All adults in our school have a responsibility for Safeguarding Children. Safeguarding is about ensuring that everyone is safe from harm - safe from bullying, safe from people who could abuse, safe from discrimination or harassment - and that we all feel safe in our environment.

If your child is ever concerned about safety or well-being or about a friend, they should talk to someone such as a parent or a member of staff at school.  

Helping your child to sort out issues at school

If your child is having problems at school, it's usually best to talk to your child first and then talk to their form tutor, Head of House or Pastoral Manager. If that doesn't solve the problem, there are other steps you can take.

If your child's being bullied, let us know as soon as possible - Contact your child's form teacher.  You can get advice on dealing with bullying from the Anti-Bullying Alliance.

Some bullying is illegal, including assault or sending frequent threatening texts - you should tell the police. You can find out about reporting illegal bullying to the police on GOV.UK.

Talk to your child and their teacher

Talk to your child if they're unhappy at school or you're worried about their education. Find out as much as you can. You might be able to solve the problem with your child if you can suggest things they can change to make things better.

If that doesn't work, you'll need to contact their teacher.

You should:

  • explain the problem to the teacher
  • ask what they can do to help and when
  • ask when they'll give you an update

If you email or write a letter to the teacher, keep a copy.

If your child is struggling to learn or make friends, they might need extra support. You can speak to the school's special educational needs co-ordinator (SENCo) or a staff member who deals with 'inclusion'.

You can find out more about special educational needs and disabilities (SEND) on GOV.UK.

Information sourced from the Citizen’s Advice Bureau - Further support is available here:

In addition to support in school, there is a wide range of support and advice for young people online. Links have been provided below. 


BROOK offers free and confidential sexual health services for under 25s.

Brook West Bromwich, 10 St Michael's Court, West Bromwich, B70 8ET - Telephone: 0121 553 2666

Opening times: Monday, Wednesday, Thursday, Friday: 12.00pm-7.00pm  Saturday: 12.00pm-4.00pm. Click here for further information.


FRANK is a national drug education service jointly established by the Department of Health and Home Office of the British government in 2003. It is intended to reduce the use of both legal and illegal drugs by educating teenagers and adolescents about the potential effects of drugs and alcohol. Click here for further information.

CHILDLINE is a free 24-hour counselling service for children and young people up to their 19th birthday in the United Kingdom provided by the NSPCC. Childline deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, mental illness, parental separation or divorce, pregnancy, substance misuse, neglect, and psychological abuse. Click here for further information.

A safe, confidential and non-stigmatized way for young people to receive free counselling, advice and support on-line (via our 24 hour website). Including:  A chat function for a young person to drop in to speak to a readily available counsellor (see below for live chat times).  A messaging function to contact the service. Live discussion groups

N.B. The service is staffed by fully trained and qualified counsellors and is free to access for all 11-25 year olds , who live or go to school in Solihull or are looked after by Solihull Council or have a Solihull GP.


Mrs M Bytheway
Phoenix Collegiate
Clarkes Lane,
West Bromwich,
West Midlands,

T: 0121 588 8384E: