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Support for Students

Support for Students

Advice and Support for Students

There will be times when you may need help and advice during your time at school (especially at the moment).  At Phoenix, you can talk to any member of staff about how you are feeling. 

If you have a problem or issue, you could try talking to:

  • Your Form Tutor
  • Your Pastoral Manager
  • Your Head of House
  • Miss Woolway or Ms Roberts (Oasis)
  • SEND

You can also report concerns about school or bullying via SOS on the Phoenix website.

In addition there is a wide range of support and advice for young people online. Here are some links to sites that we think might help:


BROOK offers free and confidential sexual health services for under 25s.

Brook West Bromwich, 10 St Michael's Court, West Bromwich, B70 8ET - Telephone: 0121 553 2666

Opening times: Monday, Wednesday, Thursday, Friday: 12.00pm-7.00pm  Saturday: 12.00pm-4.00pm. Click here for further information.

THINK YOU KNOW is a website designed to help children and young people keep themselves safe from sexual abuse and exploitation by developing skills in identifying and avoiding risk, learning how best to protect themselves and their friends, and knowing how to get support and report abuse if they do encounter difficulties. Click here for further information.


FRANK is a national drug education service jointly established by the Department of Health and Home Office of the British government in 2003. It is intended to reduce the use of both legal and illegal drugs by educating teenagers and adolescents about the potential effects of drugs and alcohol. Click here for further information.

CHILDLINE is a free 24-hour counselling service for children and young people up to their 19th birthday in the United Kingdom provided by the NSPCC. Childline deals with any issue which causes distress or concern, common issues dealt with include child abuse, bullying, mental illness, parental separation or divorce, pregnancy, substance misuse, neglect, and psychological abuse. Click here for further information.

A safe, confidential and non-stigmatized way for young people to receive free counselling, advice and support on-line (via our 24 hour website). Including:  A chat function for a young person to drop in to speak to a readily available counsellor (see below for live chat times).  A messaging function to contact the service. Live discussion groups

N.B. The service is staffed by fully trained and qualified counsellors and is free to access for all 11-25 year olds , who live or go to school in Solihull or are looked after by Solihull Council or have a Solihull GP.

We know that this is a difficult and challenging time for everyone – but particularly so for adults and children living with domestic abuse and the professionals working hard to support them.

If you or someone you know are experiencing domestic abuse and are under quarantine amid the coronavirus outbreak, local and national organisations want you to know: You are not alone, and help is still available.

Click here for more information.

Mermaids supports transgender, nonbinary and gender-diverse children and young people until their 20th birthday, as well as their families and professionals involved in their care.

Transgender, nonbinary and gender-diverse children and teens need support and understanding, as well as the freedom to explore their gender identity. Whatever the outcome, Mermaids is committed to helping families navigate the challenges they may face.

We're here to let all lesbian, gay, bi and trans people, here and abroad, know they're not alone.

We believe we're stronger united, so we partner with organisations that help us create real change for the better. We have laid deep foundations across Britain - in some of our greatest institutions - so our communities can continue to find ways to flourish, and individuals can reach their full potential. We’re here to support those who can’t yet be themselves.

You are never alone with your eating disorder. We are here to support people who have or are worried they have an eating disorder, as well as others affected, such as friends and family members. 

Click here for more information

Winston’s Wish was the UK’s first childhood bereavement charity. We have been supporting bereaved children and young people since 1992 and we continue to lead the way in providing specialist child bereavement support services across the UK. Winston’s Wish provides emotional and practical bereavement support to children, young people and those who care for them. Our expert teams offer one off and ongoing bereavement support and we also provide online resources, specialist publications and training for professionals.


We fight for hope by deeply understanding the needs of young people and by supporting them through their most serious life challenges. We work with young people who have suffered years of abuse, who have run away from home or are struggling with mental health issues. We look out for young carers and those who are at risk of being groomed by gangs. We help refugees who have no one else to turn to in this country.

Coming back to Phoenix after lock-down

How are you feeling about coming back to school?

Staff are here to help you, please let someone know if you need to talk.   You can also click on these links for ideas that can help:

Childline - School is a big part of life, so it’s important to feel happy there. If you’re scared or anxious about going back to school, there are things you can do to make it better.

Young Minds  - I am anxious about returning to school

Help2makesense - Coming back to school after a bereavement 


Mrs M Bytheway
Phoenix Collegiate
Clarkes Lane,
West Bromwich,
West Midlands,

T: 0121 588 8384E: